Refund policy

Return & Refund Policy

Returns

All sales are final.

We do not accept returns, refunds, exchanges, or store credit for:

  • Change of mind

  • Incorrect sizing

  • Incorrect colour selection

  • Personal preference

  • Orders placed in error

  • Failure to read product descriptions, sizing information, or product specifications prior to purchase

Please review all product information carefully before placing your order.

Returns will only be considered where an item is received:

  • Faulty

  • Defective

  • Damaged during transit

  • Incorrectly supplied

Any approved return request must be submitted within 30 days of receiving your order.

To be eligible for a return, the item must be:

  • Unworn and unused

  • In the same condition it was received

  • In its original packaging

  • Accompanied by proof of purchase

Items returned without prior authorization will not be accepted.

If you believe you have received a faulty, defective, damaged, or incorrectly supplied item, please contact us immediately so we can assess the issue.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We reserve the right to request photographic evidence and additional information to assess the claim.

If we determine that the item is faulty, defective, damaged, or incorrectly supplied, we may, at our discretion:

  • Replace the item

  • Repair the item (where applicable)

  • Issue a refund

Reasonable return shipping costs for approved claims may be covered by us.

Non-Returnable Items

We do not accept returns for:

  • Change-of-mind purchases

  • Incorrect sizing

  • Incorrect colour selection

  • Sale items

  • Clearance items

  • Gift cards

  • Custom or personalized products

  • Perishable goods (such as food, flowers, or plants)

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

If you are unsure about a product before purchasing, please contact us for assistance.

Sizing

We do not accept returns, exchanges, refunds, or store credit for incorrect sizing.

Customers are responsible for reviewing all sizing information provided before placing an order.

Exchanges

We do not offer exchanges.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have certain cancellation and return rights under applicable consumer protection laws.

Where required by law, eligible customers may cancel or return their order within 14 days of receiving the goods.

Items must be:

  • Unworn and unused

  • In original condition

  • In original packaging

  • Accompanied by proof of purchase

Nothing in this policy limits any statutory rights available under applicable law.

Refunds

Refunds are only available for approved claims involving:

  • Faulty products

  • Defective products

  • Damaged products

  • Incorrectly supplied products

If a refund is approved, it will be issued to the original payment method within 10 business days of approval.

Please note that processing times may vary depending on your financial institution.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Contact Us

If you believe you have received a faulty, defective, damaged, or incorrectly supplied item, please contact us with your order number and details of the issue so we can assist you.