Shipping policy
Shipping Policy
Thank you for shopping with us. Below is an outline of our shipping process, timelines, and important details to ensure a smooth delivery experience.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed and dispatched, you will receive a confirmation notification.
Please note that during peak periods, promotions, or holidays, processing times may be slightly extended.
Shipping Options & Delivery Times
Disclaimer: Due to ongoing global tensions, shipping delays are frequent and out of our control. Due to this we can provide no guarantee on shipping times and these estimates serve only as an indication. Shore Street Supply Co. take no responsibillity if shipment fails to be delivered to the customer within the estimated delivery time.
We offer the following shipping options:
- Standard Shipping: Estimated delivery within 7–12 business days
- Express Shipping: Estimated delivery within 5–10 business days
Delivery times are estimates only and may vary depending on your location, customs processing, and carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the selected shipping method. Any applicable shipping fees will be clearly displayed before completing your purchase.
International Shipping
We ship to a range of international destinations. Delivery timeframes for international orders may vary depending on customs procedures and local postal services.
Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Order Tracking
Once your order has been shipped, tracking information will be provided where available. Please allow some time for tracking updates to appear after dispatch.
Delays & Issues
While we aim to deliver within the estimated timeframes, delays can occasionally occur due to factors outside of our control, such as courier disruptions or customs processing. See our disclaimer under Shipping Options and Delivery times.
If your order has not arrived within the expected timeframe, please allow a few additional days before following up.
Incorrect Addresses
It is the customer’s responsibility to ensure that all shipping information is correct at the time of purchase. Orders shipped to incorrectly provided addresses may not be recoverable.
Lost or Damaged Items
If your order arrives damaged or appears to be lost in transit, it will be assessed on a case-by-case basis. Please retain all packaging and relevant details for review.
Changes & Cancellations
Once an order has been processed, it may not be possible to modify or cancel it. Please ensure all details are correct before placing your order.
This shipping policy is subject to change at any time without prior notice.